Live Arrival Policy
We guarantee live arrival. We will refund any fish that do not arrive alive. Our DOA (Dead On Arrival) record is under 2% - excellent, considering we ship frail and unusual fish.
DOA complaints must be accompanied by a picture provided the same day as arrival. If the fish has a value of more than $40.00, the picture must show the fish with a fin cut off.
Send request to firstname.lastname@example.org